Shipping & Delivery Policy
Last updated: November 3, 2026
At OM XR, we want your experience to be seamless from the moment you place your order until your product reaches your doorstep. We aim to deliver our products safely and efficiently to customers across India and eligible international destinations.
1. Shipping Locations
OM XR offers shipping within India and to eligible international destinations. International delivery availability depends on the destination, courier service coverage and applicable shipping regulations.
2. Order Processing
Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, packaging requirements, public holidays and operational schedules. Customers will receive an order confirmation after successful placement.
3. Estimated Delivery Timelines
Estimated delivery timelines will be displayed during checkout wherever available. Actual delivery times may vary depending on the delivery location, courier operations, weather conditions, customs clearance and other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment. Charges may vary depending on delivery location, package weight and dimensions, shipping method and international courier charges.
5. International Shipping
- Customs duties, import taxes and other applicable charges may be levied by the destination country.
- Such charges are generally the responsibility of the customer unless expressly stated otherwise during checkout.
- Customs clearance may extend delivery timelines.
- Customers are responsible for providing accurate shipping and contact details.
6. Order Tracking
Where tracking is available, customers will receive tracking information once the order has been dispatched. Tracking updates are subject to the courier service provider.
7. Incorrect Shipping Information
Customers are responsible for entering accurate delivery details while placing an order. OM XR will not be responsible for delays or failed deliveries arising from incorrect or incomplete addresses provided by customers. Please contact our support team immediately if you notice an error in your shipping details.
8. Delayed or Undelivered Orders
Although we work with reliable logistics partners, unforeseen circumstances may occasionally affect delivery. If your order is significantly delayed or marked as delivered but has not been received, please contact our support team with your order ID. We will coordinate with the relevant courier partner to investigate the issue.
9. Damaged Packages
If your package arrives visibly damaged, please photograph the packaging and product and contact our support team within 48 hours of delivery. Our team will review the issue and assist with an appropriate resolution.
10. Contact Information
For shipping and delivery-related queries, contact our support team through our Contact Us page or visit omxr.shop.
OM XR – A venture by 4.2 Technologies